Handle 10x more support cases with HelpDesk

Boost efficiency, reduce response times, and scale your support without adding extra staff. HelpDesk empowers your team with smart automation, intuitive workflows, and real-time collaboration—so you can do more with less.

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A flexible help desk, built for a new kind of support

With multi-channel support, real-time collaboration, automation tools, and insightful reporting, your team can resolve issues faster and create better customer experiences.

Ticket Management

Tickk Helpdesk ensures structured issue tracking with category-based ticketing, enabling seamless assignment, prioritization, and resolution of customer queries.

Category & Subcategory-based Ticket Creation

With Tick, your users just post a message in your Slack Connect channel to start a ticket. That’s it. No context switching, no training, no email alias to remember, no external service portal. Tick turns their chat message into a ticket, automatically.

Parent-Child Ticketing

Email is a dated, impersonal way of communicating in the modern workplace. Let your agents deliver one-on-one support in chat, with all the personality of fast responses, emoji, and gifs. You can also keep ticketing noiseless by routing tickets to internal channels to handle internally before responding.

Intelligent Routing

Tick makes sure your customers’ requests never get missed in the chaos of dozens of Slack Connect channels. Agents can track all customer requests in one web dashboard, no matter how many Slack Connect channels you have. Even better, Tick will remind them if they’re too slow to respond and resolve issues.

Linked Tickets

Ticket Assignment & Tracking

Enhances efficiency by enabling smooth ticket allocation, real-time tracking, and SLA monitoring for timely responses.

Automated Ticket Assignment

Tick's hands-off automations turn new messages in customer channels into tickets. Then, the app automatically distributes work across your team.

Real-time Ticket Status Updates

Fast agent response times are the surest way to increase customer support satisfaction. Tick's SLAs make sure customers get a response and a resolution in a timely manner.

Escalation Matrix

Repetitive, simple requests are often a majority of inbound tickets. Tick protects agents from the tedium by suggesting knowledge base articles that could resolve the issue. If a ticket is actually required, Tick's canned answers let agents quickly reply using pre-vetted language.

SLA Tracking

Communication Channels

Offers multi-channel support, ensuring seamless communication across different platforms.

Email Ticketing Integration

Tick brings all the customer conversations across all of your Slack Connect channels into one web view. No more switching between channels to try to keep up.

Social Media & WhatsApp Integration

Tick automates all the reporting you need to show how your team is doing. See the trend in tickets opened and closed and how long it takes to resolve them. You’ll know it’s time to grow.

Phone Call Logging & SMS Notifications

Measure and celebrate how well every team member is performing with Tick's history tracking and reporting. See how many tickets they worked on and how quickly they’re responding.

Chatbot for Automated Assistance

Measure and celebrate how well every team member is performing with Tick's history tracking and reporting. See how many tickets they worked on and how quickly they’re responding.

Knowledge Base

Provides a structured knowledge repository for customers and agents to find solutions quickly

Article Creation & Management

Tick's hands-off automations turn new messages in customer channels into tickets. Then, the app automatically distributes work across your team.

Categorization & Tagging

Fast agent response times are the surest way to increase customer support satisfaction. Tick's SLAs make sure customers get a response and a resolution in a timely manner.

User Feedback & Ratings

Version Control for Content Updates

Team Collaboration

Facilitates teamwork through shared communication tools, ensuring coordinated and efficient issue resolution.

Shared Team Inbox

Tick brings all the customer conversations across all of your Slack Connect channels into one web view. No more switching between channels to try to keep up.

Internal Notes & Mentions

Tick automates all the reporting you need to show how your team is doing. See the trend in tickets opened and closed and how long it takes to resolve them. You’ll know it’s time to grow.

Ticket Sharing & Handoff

Measure and celebrate how well every team member is performing with Tick's history tracking and reporting. See how many tickets they worked on and how quickly they’re responding.

Approval Workflows

Measure and celebrate how well every team member is performing with Tick's history tracking and reporting. See how many tickets they worked on and how quickly they’re responding.

Governance & Security

Ensures data security, role-based access, and regulatory compliance for controlled system usage.

Role-Based Access Control

Tick brings all the customer conversations across all of your Slack Connect channels into one web view. No more switching between channels to try to keep up.

Audit Logs & Activity Tracking

Tick automates all the reporting you need to show how your team is doing. See the trend in tickets opened and closed and how long it takes to resolve them. You’ll know it’s time to grow.

Data Privacy & Compliance Controls

Measure and celebrate how well every team member is performing with Tick's history tracking and reporting. See how many tickets they worked on and how quickly they’re responding.

Maker-Checker for Critical Approvals

Measure and celebrate how well every team member is performing with Tick's history tracking and reporting. See how many tickets they worked on and how quickly they’re responding.

Self-Care Customer Portal

Empowers customers with self-service options, reducing dependency on support agents for common queries.

Ticket Creation & Tracking

Tick brings all the customer conversations across all of your Slack Connect channels into one web view. No more switching between channels to try to keep up.

Knowledge Base Access

Tick automates all the reporting you need to show how your team is doing. See the trend in tickets opened and closed and how long it takes to resolve them. You’ll know it’s time to grow.

Community Forums for Peer Support

Measure and celebrate how well every team member is performing with Tick's history tracking and reporting. See how many tickets they worked on and how quickly they’re responding.

Feedback & Satisfaction Surveys

Measure and celebrate how well every team member is performing with Tick's history tracking and reporting. See how many tickets they worked on and how quickly they’re responding.

Reports & Analytics

Provides actionable insights through data visualization and reporting for performance optimization.

Real-Time Dashboards

Tick's hands-off automations turn new messages in customer channels into tickets. Then, the app automatically distributes work across your team.

Custom & Pre-Built Reports

Fast agent response times are the surest way to increase customer support satisfaction. Tick's SLAs make sure customers get a response and a resolution in a timely manner.

Agent Performance Metrics

Ticket Volume & Backlog Analysis

Ticket Management

Shift Management

Timesheets

SLA Management

Escalation Rules

Multi Channel Support

Agent Performance

Project Management

Task Management

Timesheets

Milestone Tracking

Resource Allocation

Gantt Charts

Progress Reports

Lead Management

Sales Pipeline

Contact & Account

Follow-Up Reminders

Activity Tracking

Reporting & Analytics

Handle 10x more support cases with HelpDesk

A flexible help desk, built for a new kind of support

Ticket Management

Ticket Assignment & Tracking

Communication Channels

Knowledge Base

Team Collaboration

Governance & Security

Self-Care Customer Portal

Reports & Analytics

Integrate Tickk with all your favorite tools

Ticket Management

Shift Management

Timesheets

SLA Management

Escalation Rules

Multi Channel Support

Agent Performance

Project Management

Task Management

Timesheets

Milestone Tracking

Resource Allocation

Gantt Charts

Progress Reports

Lead Management

Sales Pipeline

Contact & Account

Follow-Up Reminders

Activity Tracking

Reporting & Analytics

Handle 10x more support cases with HelpDesk

A flexible help desk, built for a new kind of support

Ticket Management​

Ticket Assignment & Tracking

Communication Channels​

Knowledge Base

Team Collaboration​​

Governance & Security​

Self-Care Customer Portal​​​

Reports & Analytics

Integrate Tickk with all your favorite tools

Ticket Management

Communication Channels

Team Collaboration

Governance & Security

Self-Care Customer Portal